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FAQ and managing your subscription.
How do I cancel my subscription?
If you are cancelling your service due to a server issue or if you can't figure something out, we ask that you first contact our support team so we can help. We promise to do everything we can to make things right. To cancel your server, navigate to the manage product page of our client area and click the "Request Cancellation" button.
How do I upgrade / downgrade / switch my plan?
Login to our Client Area. Click on your server under Your Active Products/Services Click on Upgrade: Select the plan you'd like to switch to: !(https://storage.crisp.chat/users/helpdesk/website/
How do I add funds to my account?
It's easy to add funds to your account at Empower Servers. This can be done inside of your client area. Step 1: Login to the Client Area Step 2: Click on the 'My Account' button on the header Step 3: Click on 'My Funds' Step 4: Add fun
Can I join a Minecraft server on Xbox, PS4, or Nintendo Switch?
Unfortunately, external servers are not supported on Xbox, PS4, or Nintendo Switch at this time. Java edition servers with Empower Servers work on the Windows or Mac java version of Minecraft. Bedrock servers work on the Windows 10 edition, iOS, or Android.